The third quarter of 2024 continues to reveal significant trends in guest experience management for hoteliers. As we approach the year’s end, the Shiji Guest Experience Benchmark Report Q3 2024 offers a deep dive into the performance of hotels across regions, highlighting shifts in guest satisfaction, review volumes, and management practices. During this peak tourist season in the northern...
Last week, I gave two talks on the impact of artificial intelligence in the travel and hospitality sectors at Hospitality Day and TTG Travel Experience. What follows is a more or less literal but faithful transcript of what I presented. Enjoy reading, Simone. Introduction and background Welcome everyone. For those who don't know me, I'm Simone. I've worked in the hospitality industry for a quarter...
Stone Wood Hotels & Resorts is thrilled to announce the opening of its newest property in Rishikesh. Nestled in the prime location of Upper Tapovan on the Badrinath Highway, the Stone Wood Rishikesh offers an unparalleled blend of modern amenities and natural beauty, making it the perfect destination for...
Les Roches Global Hospitality Education is thrilled to announce its official recognition by the Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute. The prestigious accreditation highlights the institution’s commitment and ability to meet the world’s most demanding standards in education and further recognizes its excellence in hospitality business...
Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that sets them apart in a competitive industry—driven by exceptional service, engaged staff, and smart use of technology. In this interview, Susana Romero Expósito, Quality and...
The League Hyderabad’s largest sports arena, providing invigorating experiences and recreational facilities, was launched at Financial District Hyderabad. The League is an initiative of Shree Venkateshwara Hotels Group, which comes with a legacy of four decades of thoughtful hospitality, comfort, and luxury...
The third day of the FHRAI Annual Convention 2024, held in Goa, brought together prominent industry leaders and government officials to discuss the future of the Indian hospitality sector. Goa, known for its rich cultural heritage and scenic landscapes, was highlighted as a prime destination for not only traditional tourism but also emerging sectors like wellness tourism. The government...
In 2023, US hoteliers spent over $3 billion on advertising. But how much of that was actually effective, and how much went to waste? In order to get the best return on your marketing spend, you need to understand the hotel marketing funnel and how to make it work for you. Because the marketing funnel isn’t like fishing. You’re not casting a line into the deepest waters of your target audience in...
The Indian Culinary Forum organised the twelfth edition of its prestigious Knowledge Summit at The Ashok, New Delhi, as part of the celebrations for International Chefs Day and the 21st Annual Chef Awards. The summit featured an exciting lineup of discussions and panels, where industry leaders gathered to...
The third day of the FHRAI Hospitality Awards Convention saw some of the most influential voices in the tourism and hospitality sectors address key issues related to India’s growth story. Suman Billa, Additional Secretary, Ministry of Tourism, Government of India, delivered a compelling speech, shedding light on the transformative growth anticipated in the industry. Billa underscored...
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