UK, France, Germany, Italy, Canada, US, Australia, and More Now Benefit from Air India’s Expanded Self-Service Tech for Seamless International Departures – Travel And Tour World

Air India has expanded its self-service check-in and baggage-drop technology to a wider range of international destinations, now covering airports in the UK, France, Germany, Italy, Canada, the US, Australia, and more. Passengers traveling from India to these locations can now benefit from streamlined departures, as the new system allows them to check in, print boarding passes, and drop their bags independently, reducing wait times and enhancing the overall travel experience. This expansion underscores Air India’s commitment to faster, more efficient travel for international travelers.

Air India has made a major leap in boosting passenger convenience by broadening the reach of its unified self-check-in and baggage-drop services for travelers flying to international destinations. This advanced service is now available to passengers flying from India to Europe, the UK, and Canada, in addition to the airline’s existing coverage of the US, Australia, and several domestic airports. The initiative underlines Air India’s ongoing transformation and its commitment to delivering a smoother, faster, and more personalized airport experience.

This expansion brings the total number of international destinations equipped with the self-service technology to 19 major airports worldwide. This expanded service now covers major global hubs such as Heathrow and Gatwick in London (UK), Birmingham (UK), Paris (France), Vienna (Austria), Amsterdam (Netherlands), Copenhagen (Denmark), Frankfurt (Germany), Milan (Italy), Zurich (Switzerland), as well as Toronto (Canada) and Vancouver (Canada) . Additionally, the airline already offers the same convenience at all five of its US destinations—New York, Newark, Chicago, Washington, and San Francisco—as well as in Sydney and Melbourne in Australia.

By implementing this digital-first solution, Air India is reinforcing its strategic push toward tech-enabled travel services that simplify and enhance every aspect of the customer journey.

Elevating Passenger Experience Through Technology

The newly extended self-check-in and baggage-drop service allows Air India travelers to check in, print boarding passes, generate baggage tags, and drop their luggage—all on their own at self-service kiosks, with minimal staff interaction. These features dramatically reduce wait times and eliminate the need to stand in long queues at traditional check-in counters.

Passengers can also personalize their journey by using the kiosks to select or purchase preferred seats, update frequent flyer information, and revise contact details directly. With these intuitive features, travelers experience a streamlined and user-friendly process, giving them greater control over their journey and more time to relax or prepare for boarding.

The system has already proven effective across domestic hubs and select international airports, and this broader rollout now ensures a consistent experience for Air India customers on more global routes.

Expanding Convenience at More Airports

Air India’s deployment of self-service kiosks is not only a response to global travel trends but also part of a deliberate strategy to modernize airport interactions. These digital kiosks are now fully operational across a comprehensive list of major international airports, ensuring that passengers flying long-haul from India can enjoy the same convenience as those flying within the country.

Here is a breakdown of the destinations now covered under the expanded rollout:

• United Kingdom: London Heathrow, London Gatwick, Birmingham
• Europe: Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich
• North America: Toronto, Vancouver, New York, Newark, Chicago, Washington, San Francisco
• Australia: Sydney, Melbourne

This initiative ensures that Air India passengers departing from India to these cities can now access the same digital infrastructure that streamlines the check-in process, saves time, and minimizes stress before departure.

Part of a Broader Customer-Centric Transformation

The introduction of this integrated service is just one piece of a broader customer-first overhaul Air India has been implementing. Over the past year, the airline has launched a series of new services designed to provide a premium and seamless travel experience. Among them:

• Premium Lobby Check-In: Dedicated areas for first class, business class, and premium economy travelers to check in with ease and exclusivity.
• Family Assistance Counters: Special counters at Delhi Airport to assist families traveling with children, elderly members, or anyone needing additional support.
• City-Side Check-In Facilities: Available in Delhi and Hyderabad, these counters enable passengers to check in before even entering the airport terminal, helping them skip long lines.
• Self-Service Expansion: Including kiosk check-in, baggage tag printing, and self-drop facilities, all designed to make travel faster and more autonomous.

These offerings reflect the airline’s shift toward a global service standard, aligning with world-class carriers while maintaining the warmth and familiarity that Indian travelers value.

Results That Speak for Themselves

Air India’s expanded self-service check-in and baggage-drop technology is now available at major international destinations including the UK, France, Germany, Italy, Canada, the US, Australia, and more, providing passengers with a faster, smoother, and more seamless travel experience for international departures.

These ongoing initiatives have started to yield tangible results. According to the airline, there has been a measurable improvement in customer satisfaction, as reflected in its Net Promoter Score (NPS)—a key metric used to gauge traveler loyalty and satisfaction.

Air India’s investment in technology, training, and service design aims to place the airline among the top-tier global carriers. The self-check-in and baggage-drop expansion is a core part of that vision, offering customers the efficiency and personalization they expect from a modern travel experience.