Thursday, June 5, 2025
The Hotels Network (THN), a leading provider of direct growth solutions for hotels, has announced that its AI-powered receptionist, KITT, is now available on the Oracle Cloud Marketplace. This marks a significant milestone for the hospitality industry, as KITT is one of the first AI voice agents to fully integrate with the Oracle OPERA Cloud hospitality platform.
The integration is facilitated by the Oracle Hospitality Integration Platform (OHIP), allowing real-time booking, automated voice reservations, and payment processing for hotels, all synced dynamically with live hotel systems.
This innovation is designed to elevate hotel guest experiences while improving operational efficiency and driving direct revenue. Through KITT, hotels can now offer fully automated guest support in over 40 languages, making the process of booking, modifying, and managing reservations seamless for both customers and hotel operators.
What is KITT and How Does It Work?
KITT is an AI-powered receptionist developed by The Hotels Network. It is a cutting-edge solution that offers real-time voice reservations to guests, integrating directly with a hotel’s property management system (PMS). By leveraging Oracle Cloud Infrastructure (OCI), KITT provides the scalability, security, and performance required by the hospitality industry.
When a guest calls to inquire about room availability or make a reservation, KITT is capable of responding dynamically with up-to-date pricing, room availability, and promotional offers—directly pulling data from the hotel’s live system. This makes KITT not just an AI assistant but an integral tool in enhancing the hotel’s booking process. It can handle voice bookings, answer guest queries, and even complete payment processing—all automated and synchronized with the hotel’s backend system.
By connecting seamlessly with OPERA Cloud, KITT reduces the need for human intervention, allowing hotel staff to focus on higher-priority tasks while providing guests with immediate assistance and an enhanced booking experience. The result is a streamlined customer service offering that directly aligns with modern guest expectations for convenience and efficiency.
Why This Partnership with Oracle Matters for Hotels
The availability of KITT on Oracle Cloud Marketplace is a key development for both Oracle and The Hotels Network, as it expands their shared vision of utilizing AI to streamline hospitality services. The Oracle Cloud Marketplace is a centralized hub for Oracle customers to discover and integrate trusted business applications and services that solve specific industry challenges. For hotels, this means a simplified process for accessing advanced AI tools like KITT, enabling them to implement cutting-edge solutions with minimal disruption to their existing operations.
Valon Lluka, CEO of The Hotels Network, remarked, “This partnership with Oracle Cloud enables us to offer our AI receptionist through an established and trusted platform. It provides a seamless integration with OPERA Cloud, offering real-time access to booking information, pricing, and offers, all directly from the property management system. It’s a game-changer for hoteliers looking to enhance their operational efficiency and customer experience.”
Additionally, by utilizing OCI (Oracle Cloud Infrastructure), KITT ensures that hotels are equipped with a robust cloud platform that can handle high-volume interactions while maintaining security and performance. OCI’s advanced AI and cloud services help hotels meet their data privacy, low latency, and sovereign AI needs, creating a more reliable and cost-effective solution for hotels operating in various global markets.
Expanding the Impact of AI in Hospitality
KITT’s introduction into the Oracle Cloud Marketplace marks a milestone in the broader trend of AI integration in hospitality. As the hospitality industry seeks ways to remain competitive in the fast-changing travel sector, AI-driven automation is proving to be an essential tool for enhancing guest experiences and driving operational improvements.
KITT’s ability to integrate directly with hotel systems through OHIP (Oracle Hospitality Integration Platform) is a key differentiator, providing guests with a fast, convenient, and personalized booking experience, while enabling hoteliers to manage reservations and guest interactions with greater ease and accuracy. By automating voice bookings and guest inquiries, KITT ensures that hotel staff can focus on delivering high-quality service without the need to manage every guest interaction manually.
Real-Time Integration and Increased Revenue for Hotels
One of the most significant benefits of KITT’s integration with OPERA Cloud and OCI is the ability to process bookings and payments in real time. This real-time synchronization ensures that hotel room availability is always accurate, pricing is consistently up-to-date, and guests can complete their bookings without delay. For hotels, this means fewer booking errors and reduced manual oversight, leading to increased revenue and a smoother operational process.
As guests are more accustomed to digital experiences, offering an automated booking system like KITT ensures hotels remain competitive by providing an efficient and user-friendly interface. By handling all aspects of a booking process, including payment processing, KITT enables hotels to increase direct bookings, bypassing costly third-party booking platforms and improving overall profitability.
Broadening Accessibility and Enhancing Guest Satisfaction
Another key benefit of KITT’s deployment on OCI is its ability to offer services in over 40 languages, making it accessible to a global market of travelers. As more international tourists seek personalized experiences, hotels need tools that can effectively bridge language and cultural barriers, ensuring high-quality service regardless of a guest’s location or language.
The integration of KITT into hotel systems also means that hotels can tailor the AI receptionist to the specific needs of their clientele. Whether guests are booking a quick weekend getaway or a luxury stay, KITT can handle each booking request with precision and personalization, ensuring that each guest interaction is positive and memorable.
Looking Ahead: The Future of AI in Hospitality
With its introduction to the Oracle Cloud Marketplace, KITT sets the stage for a new wave of AI-powered solutions within the hospitality industry. As artificial intelligence continues to evolve, its ability to enhance customer service, streamline operations, and increase revenue is only set to grow. The success of KITT will likely pave the way for further advancements in AI integration across the sector, with more hotels adopting similar solutions to meet the needs of an increasingly tech-savvy and convenience-driven customer base.
For more information about KITT and its integration with OPERA Cloud, as well as how hotels can benefit from the latest AI technology in hospitality, visit Oracle Cloud Marketplace or The Hotels Network website.
Conclusion: AI Reimagining the Future of Hotel Operations
The launch of KITT on Oracle Cloud Marketplace marks an exciting chapter in the hospitality industry’s digital transformation. By offering fully automated, real-time voice reservation support, KITT is enhancing the guest experience, driving operational efficiency, and contributing to revenue growth for hotels worldwide. As the hospitality sector continues to embrace the potential of AI, solutions like KITT will be instrumental in shaping the future of customer service and hotel management.
