personalized guest experiences

Home » INTERVIEWS » Manish Dayya, General Manager of Sofitel Mumbai BKC, on Blending French Luxury with Indian Hospitality, Sustainability Leadership, and Shaping Mumbai’s Premium Travel Experience Wednesday, May 21, 2025 Sofitel Mumbai BKC stands as a refined intersection where French art de vivre harmoniously blends with Indian warmth, creating a luxurious experience that is both global and...

The hospitality industry is rooted in the art of providing comfort and personalized experiences and the Indian concept of ‘Atithi Devo Bhava’ or ‘the guest is God’. The advent of artificial intelligence (AI) and generative AI technologies is rewriting the rules of guest engagement, creating opportunities for...