Tuesday, June 17, 2025
As the summer travel season approaches, Lufthansa Group Airlines has unveiled a range of new digital features aimed at optimizing the passenger experience. The Lufthansa Group app, recognized as the best airline app globally, continues to evolve, offering a seamless travel journey from the moment of booking to the final destination and beyond.
“We are there for our customers and provide them with an all-round service throughout their flight – supported by digital functions. For example, our guests can now plan their trip even more easily and flexibly and count on comprehensive support in the event of last-minute changes,” emphasizes Dieter Vranckx, Chief Commercial Officer of the Lufthansa Group. “I particularly recommend that our passengers create a Travel ID profile. This offers them many advantages and helps to make their journey even more comfortable. With the new digital services, we offer them an optimized travel experience and support them at every stage of their journey.”
Enhanced App Features for Smoother Travel
The Lufthansa Group app has been upgraded with several innovative functions designed to enhance travel comfort and convenience for all passengers. Among the new features are faster flight searches and a more efficient booking process, making it easier than ever to plan your journey.
Passengers are encouraged to download the Lufthansa Group Airlines app and create a Travel ID profile. This digital identity simplifies the entire travel process by storing personal data and integrating travel documents for future and past bookings. The Travel ID also offers personalized information, such as tailored suggestions and solutions in the event of travel disruptions. With over 15 million users already on board, the Travel ID is a growing trend among Lufthansa Group travelers.
One of the app’s most significant upgrades includes the ability to check ESTA travel authorization during the online check-in process. This step reduces pre-trip hassle, especially for travelers heading to the United States. The app also boasts an enhanced passport scan feature, which allows travelers to upload their passport details with ease, ensuring a smoother check-in process. Additional services, such as entry requirements and visa or passport guidelines, are also available directly through the Travel ID.
Exclusive Features for Premium Travelers
Passengers flying in First and Business Class can now use the app to locate the nearest Lufthansa Group lounge at airports such as Frankfurt, New York, or Rio de Janeiro. The app provides quick access to these lounges, ensuring a relaxed and comfortable experience before flights. In addition, premium passengers can enjoy digital menu cards and e-journals prior to their flight, enhancing the pre-flight experience.
Furthermore, Lufthansa has revamped its booking confirmations with a new, modern look, offering passengers a more polished and user-friendly way to review their travel details.
Flexibility with Self-Service Options
Lufthansa Group Airlines has introduced a range of self-service options to give travelers greater flexibility in managing their trips. Passengers can now easily rebook flights in the event of a change, provided they adhere to fare conditions. This new functionality allows travelers to handle changes to their itineraries independently, avoiding the need to queue for assistance.
In addition, passengers with seats in the new Allegris First and Business Class cabins will automatically receive a refund of the reservation fee if the aircraft changes and their selected seat is no longer available. For those with group bookings, the app now offers a convenient service to cancel individual tickets and process refunds according to fare conditions.
Booking options for sports baggage and pets in the cabin are now streamlined within the app, enabling passengers to reserve and manage these services effortlessly.
Addressing Flight Irregularities and Delayed Baggage
The airline has also taken steps to manage unexpected flight changes and baggage delays more effectively. If a seat reservation cannot be maintained due to an aircraft change, passengers will be actively rebooked to a new seat and notified through the app. Passengers will also have the ability to adjust their seat selections online.
For passengers whose flights are delayed overnight, Lufthansa Group Airlines will now send an automatic taxi voucher to their email or app, ensuring a smooth transition to their hotel stay.
Lufthansa Group Airlines has also enhanced its baggage tracking system. Passengers traveling with AirTags can now share the location of their baggage directly with the airline’s tracing system. This added functionality speeds up the baggage delivery process in case of delays, providing travelers with greater peace of mind.
Streamlined Compensation Process
In response to passenger feedback, Lufthansa Group Airlines has introduced a new online claims process that automatically checks for discrepancies in submitted compensation forms. This ensures a faster and more efficient processing time, offering passengers an improved way to resolve issues.
Advanced Help Center Powered by AI
The Lufthansa Group app and website now feature an advanced Help Center that leverages artificial intelligence to provide personalized support to passengers. Whether travelers have a specific service request or are facing an urgent issue, such as a flight within the next eight hours, they will receive priority support from the airline’s Service Center.
The AI-powered chat assistant is available in multiple languages, including German, English, Italian, French, and Spanish, ensuring travelers can communicate efficiently and resolve many of their service requests with ease.
A Commitment to Enhanced Travel Experience
With these new digital features, Lufthansa Group Airlines continues to enhance its passenger experience by providing increased flexibility, convenience, and personalized services. Whether passengers are preparing for their journey, dealing with changes in their travel plans, or seeking support during their trip, the Lufthansa Group app and its innovative features ensure a smoother and more enjoyable travel experience.
