Thursday, July 17, 2025
Hong Kong Airlines has taken a significant step in enhancing its passenger experience by introducing free cross-border transfer services in collaboration with Eternal East Bus and Japan’s Aladdin Group. This partnership offers passengers a seamless and convenient travel experience, ensuring smoother transitions between destinations. By providing complimentary one-way coach services between Hong Kong International Airport and Shenzhen, as well as exclusive door-to-door transfers for Osaka-bound passengers, the airline aims to elevate customer satisfaction and simplify cross-border travel, setting a new standard in convenience and service quality.
Hong Kong Airlines Collaborates with Eternal East Bus and Aladdin Group to Offer Complimentary Airport Transfers for Passengers
Hong Kong Airlines has introduced a new and exciting range of services designed to enhance the travel experience for passengers, in partnership with two key transport providers, Eternal East Bus Ltd and Japan’s Aladdin Group. This collaboration aims to offer free and convenient airport transfer options to passengers, ensuring a smooth and hassle-free journey from the airport to their destinations.
Seamless Travel with Eternal East Bus Service
Starting today, Hong Kong Airlines passengers will have access to a complimentary one-way cross-border coach service between Hong Kong International Airport (HKIA) and Shenzhen. This service is available until December 31, 2025, and is designed to provide travelers with a seamless, efficient, and cost-effective transportation solution for cross-border travel.
To take advantage of this service, passengers need only to present their valid boarding pass—either printed or electronic—along with their travel documents at a designated Eternal East Bus counter located at Hong Kong International Airport. The flexible travel policy allows passengers to claim the ticket up to 15 hours before or after their scheduled flight departure, making it incredibly convenient for those traveling on different schedules.
This collaboration between Hong Kong Airlines and Eternal East Bus Ltd aims to improve connectivity between Hong Kong and Shenzhen, two key cities in the region, while providing passengers with a smooth transition between their flights and ground transportation. With this service, travelers can avoid the hassle of arranging transportation themselves, enabling them to focus on the journey ahead without any added stress.
The route is particularly beneficial for passengers who have business or leisure plans in Shenzhen, offering them an easy and accessible mode of travel across the border. This new offering is a part of Hong Kong Airlines’ ongoing commitment to enhance the passenger experience by providing added value and convenience during every phase of their journey.
Exclusive Door-to-Door Transfers for Osaka Travelers
In addition to the cross-border bus service, Hong Kong Airlines has also partnered with Japan’s Aladdin Group to offer a unique door-to-door transfer service for passengers traveling on flights to Osaka. Available from July 1 through December 31, 2025, this exclusive service offers a “ticket-to-door” experience for passengers who book flights with Hong Kong Airlines to Osaka. This partnership with Aladdin Group allows passengers to enjoy a seamless, stress-free travel experience from the moment they arrive at Kansai International Airport (KIX) in Osaka.
The “INNN” shared-ride airport transfer service provides passengers with an exclusive, complimentary transfer from Kansai International Airport directly to their hotel or other destination within the city. It also offers return transfers from accommodations back to the airport for the return flight, ensuring that travelers can rely on this service for a smooth, round-trip journey.
The service is part of Hong Kong Airlines’ effort to further improve its connectivity with key destinations in Japan, offering passengers an added layer of convenience and comfort. Whether passengers are visiting Osaka for business or leisure, this new service ensures they can easily move between the airport and their accommodation without the need for additional transport arrangements or the stress of navigating busy local transit systems.
A More Convenient Travel Experience
The addition of these airport transfer services highlights Hong Kong Airlines’ commitment to providing travelers with a more comprehensive, convenient, and comfortable travel experience. The partnerships with Eternal East Bus and Aladdin Group reflect the airline’s dedication to addressing the evolving needs of passengers and ensuring that every part of their journey is as smooth as possible.
Hong Kong Airlines is known for offering a range of services aimed at improving the passenger experience, including its renowned inflight entertainment, high-quality customer service, and comfortable seating options. With the introduction of these free transfer services, passengers can now enjoy additional perks that enhance their overall journey, making traveling to and from the airport more seamless and accessible.
By collaborating with Eternal East Bus Ltd and Aladdin Group, Hong Kong Airlines has raised the bar for passenger convenience, particularly for those traveling to or from Hong Kong, Shenzhen, and Osaka. The free cross-border bus service between Hong Kong and Shenzhen, as well as the exclusive door-to-door transfer service to Osaka, are just the latest examples of how the airline is prioritizing customer satisfaction and improving the travel experience.
Passengers can now take advantage of these easy, stress-free transfer options that allow them to focus on what truly matters—their travel and leisure experiences. Whether heading to the bustling business districts of Shenzhen or the vibrant cultural hotspots of Osaka, Hong Kong Airlines is making travel easier, more convenient, and more enjoyable for all its passengers.
Hong Kong Airlines is enhancing its passenger experience by offering free cross-border transfer services in partnership with Eternal East Bus and Aladdin Group. This initiative provides seamless travel options, including complimentary coach services between Hong Kong and Shenzhen, and exclusive door-to-door transfers for passengers flying to Osaka.
Mr Wilson Yam, Vice President of Hong Kong Airlines, commented: “We are committed to
providing high-quality value-added services that meet the needs of our customers. Our
partnership with Eternal East Bus strengthens our strategic position within the Greater Bay
Area’s ‘1-hour living circle’, while the INNN shared-ride service addresses the common travel
challenges in Japan, such as expensive transport and complicated transfer arrangement. This
enhances the overall competitiveness of our Osaka route and reinforces our competitive
advantage.”
He continued, “The launch of these complimentary airport transfer services not only provides
our passengers with more travel options but also demonstrates our ongoing commitment to
enhancing the customer experience. Looking ahead, Hong Kong Airlines will continue to optimise
its services and pioneer more innovative ‘ticket-to-door’ models.”
