Emirates Now Unveils Japan’s First Premium Travel Store in Osaka to Revolutionize Customer Experience – Travel And Tour World

Emirates has opened its very first stand-alone travel store in Japan, a historic moment for the airline in Japan’s Kansai region. Located in Osaka’s vibrant commercial district, the Emirates Travel Store brings Emirates’ world-renowned hospitality to customers’ front doors, enhancing their travel planning experience.
In the course of holding the grand opening ceremony organized on 2025, Emirates’ Passenger Sales and Country Management Executive Vice President, Nabil Sultan, had also had the honour of being in attendance by eminent personalities including Osaka Prefecture’s Governor, Hirofumi Yoshimura, and United Arab Emirates’ Embassy in Japan’s Ambassador Extraordinary and Plenipotentiary, H.E. Shihab Alfaheem. On this historic day, long-term management team members, eminent personalities, and media correspondents all had gathered to celebrate this unique day.

Strategic Location and Modern Design for Optimal Customer Service

Strategically situated in Osaka’s bustling commercial hub, the Emirates Travel Store spans a spacious 110 square meters. The store’s prime location ensures that travelers in the Kansai region have easy access to Emirates’ wide range of services, making it more convenient to plan their journeys with expert assistance from a multilingual team. Whether booking flights, exploring tailored itineraries, or seeking travel-related advice, the store offers an inclusive, customer-first approach.

The store’s design reflects Emirates’ commitment to modern luxury, with a welcoming and relaxed atmosphere for customers. The interior features sleek and contemporary furnishings, soft beige lounge chairs, and cozy seating arrangements that promote comfort during the consultation process. The Emirates team of travel consultants provides one-on-one assistance to ensure that every customer receives a personalized travel experience.

Customer-Focused Features to Enhance Convenience

The new Emirates Travel Store in Osaka offers several innovative features designed to enhance customer convenience and engagement. One such feature is the self-service kiosk, allowing customers to quickly check in, explore travel options, and access key services. The store also boasts a newly introduced Queue Management system, helping to streamline the customer service experience.

For those looking to capture the essence of their travel journey, the store features a selfie mirror with unique backgrounds from popular Emirates destinations. This addition brings a fun and interactive element to the travel-planning process while helping customers envision the exciting destinations they can visit with Emirates.

Commitment to the Kansai Region and the Japanese Market

Speaking at the opening ceremony, Nabil Sultan emphasized the importance of the Japanese market for Emirates. He stated, “Japan is a vital market for Emirates, and today’s opening reflects our commitment to building even deeper connections with our valued customers and partners here in the Kansai region. The opening of our first retail store in Osaka is a reflection of our customer-first philosophy, and we’re confident that this space will enable us to engage in more meaningful ways with the Japanese community.”

Emirates has a long-standing presence in Japan, operating daily flights to Osaka Kansai, Tokyo Narita, and Tokyo Haneda. The airline’s modernized fleet, including retrofitted aircraft with enhanced products and services, offers an elevated travel experience across its entire Japanese network. Emirates remains committed to ensuring that its Japanese customers enjoy the best possible service both on the ground and in the air.

Store Operating Hours and Location Details

The Emirates Osaka Travel Store is open to customers Monday through Friday, from 11:00 AM to 1:00 PM and 2:00 PM to 7:00 PM. It remains closed on weekends and public holidays. The store is located at:

Emirates Travel Store
3-2-2 Umeda, Kita-ku, Osaka, Japan

Travelers can visit the store to receive personalized assistance, explore various travel options, and plan their journeys with the guidance of dedicated Emirates staff. Whether booking flights to popular destinations or organizing unique travel experiences, the Emirates Travel Store serves as a one-stop solution for customers in the Kansai region.

Strengthening Ties Between the UAE and Japan

The opening of the Emirates Travel Store in Osaka is another step in strengthening the relationship between the United Arab Emirates and Japan. With a focus on building strong, long-lasting partnerships in the Kansai region, Emirates continues to support local communities and offer superior travel experiences to Japanese customers.

Conclusion

Emirates’ first travel store in Japan is a landmark moment for the airline in Japan and across the wider Kansai region. By offering tailored services and a dash of its signature hospitality, Emirates will aim to enhance satisfaction among customers and make travel planning easier for its Japanese consumers. Osaka symbolises yet another milestone towards Emirates’ commitment towards Japanese customers, that travelers have hassle-free and convenient experiences all-round, starting and ending their travel.

(Source: Emirates Official Website, Osaka Prefecture Government Website.)