Published on
August 20, 2025
Greater Anglia, one of the UK’s biggest train operators, has just rolled out a smart new feature that makes train travel easier for disabled and older passengers. Now, anyone who buys a ticket on the Greater Anglia website can also book travel assistance at the same time. This single-step process is a big leap forward in making East Anglia’s train services more user-friendly and accessible.
A Smoother Way to Book Help
Until now, travelers who needed extra help had to go to the separate Passenger Assist website to set up their support. With the new system, assistance options pop up right on the ticket-buying page, allowing passengers to choose the help they need in just a few clicks. This change speeds up the process and makes life a lot simpler for those who benefit from extra support.
This new booking option is a time-saver for anyone juggling several travel legs. By letting passengers nail down their ticket and their assistance in one go, Greater Anglia cuts down on the back-and-forth and helps ensure no detail is missed.
The new system comes with a user-friendly interface that lets passengers see and adjust their bookings, making the travel experience even better. After buying a ticket, travelers can easily find their assistance request on the “My Bookings” page, where a journey summary and the requested help clearly appear.
Key Features of the New System
The updated assistance booking system includes several key features that make travel easier for passengers who need extra support:
- Integrated Assistance Booking: Travelers can ask for help right when they buy their ticket, or they can go back to their “My Bookings” page later to add or change the request.
- Available for Advance Tickets: Right now, this feature works for Advance ticket bookings and slots right into the travel plan without a hitch.
- Multiple Ways to Book: Passengers can still call or visit the Passenger Assist website to book help, but the new system offers a quicker and simpler path to getting the support they need.
- Customizable Support Options: The system can adapt to different needs, whether it’s assistance getting on or off the train or help moving around the station.
You No Longer Have to Ask for Help Again
Once you include the assistance you need at booking, it stays attached to your reservation, so there’s no need for extra messages or calls later.
Our system was designed so you can get help without extra steps, giving you more options, faster replies, and an easier time traveling.
How It Helps Disabled and Older Passengers
The new online assistance system brings many advantages for travelers who are disabled or older:
Convenience: Help requests are part of the booking, so you don’t have to call or email later. Everything is in one place.
Efficiency: The system helps us respond more quickly, so your journey is quicker and more direct.
Flexibility: You can log in to the “My Bookings” page to change any assistance details, so your travel plans can fit your changing needs.
Greater Independence: The easy booking steps let you travel more on your own terms, boosting your confidence every time you board the train.
For those who face extra challenges on the way, this new option is designed to make every trip more comfortable and less stressful.
Supporting Passengers with Additional Needs
The national Passenger Assist service is here for anyone travelling in Great Britain who may have a disability, a mobility issue, or other special requirements. This user-friendly service makes every trip simpler, offering support with:
Journey Planning: Experts can guide passengers in planning their whole journey. This includes arranging smooth train-to-train connections, finding the best, most accessible routes, and selecting the right stations.
Station Navigation: Trained staff provide step-by-step help in navigating busy stations. Whether a passenger needs help with stairs, escalators, or lifts, someone is always available to give a steady hand.
Boarding and Alighting Trains: Support staff are on hand to make getting on and off the train easy. This may mean using portable ramps, lifts, or simply offering sighted guidance to make every step feel safe.
Baggage Assistance: Heavy bags can be a worry, but with the right help on hand, passengers can travel light. Staff willingly carry luggage to make the journey as smooth as possible.
Greater Anglia has taken the service a step further by linking assistance requests directly to its ticketing system. Passengers can now book the help they need at the same time they buy their ticket, saving time and reducing stress. This smarter, one-stop approach ensures that every traveller who needs support reaches their destination with ease, making the whole rail network more welcoming for everyone.
Looking Ahead: More Steps for Better Accessibility
Greater Anglia’s latest system shows the company’s commitment to making rail travel easier for everyone—especially travelers with disabilities and mobility needs. This update fits into their broader plan to lift the overall travel experience. Along with the new system, they are improving station design, modernizing facilities, and providing extra help to those who need it most.
Greater Anglia will keep making stations easier to use, from lifts to clearer signs, so every part of the journey feels welcoming. The company is also teaming up with other rail operators across the UK to link up assistance services, so that help is one smooth tap away, no matter who’s on the journey.
Conclusion
The new assistance booking system is a big step forward for accessible train travel in the UK. Passengers who are older or who have disabilities can now add assistance when they buy their tickets, making every journey quicker and more convenient. This system is part of Greater Anglia’s bigger goal to keep rail travel open to everyone, ensuring every trip is smooth from start to finish.
To learn more about the support services Greater Anglia offers and to buy tickets, please check the Greater Anglia website or get in touch with the Passenger Assist team.
