The St. Regis Bal Harbour Resort, a Forbes Five-Star and AAA Five Diamond property for thirteen consecutive years, proudly announces the appointment of Carlo Javakhia as General Manager. With over 25 years of hospitality experience across Europe and the Middle East, Javakhia brings a track record of operational excellence, award-winning leadership, and a deep commitment to luxury service to the exclusive enclave of Bal Harbour.
In his new role, Javakhia will oversee all aspects of the resort’s operations, ensuring that St. Regis Bal Harbour continues to set the standard for excellence in service, guest experience, and innovation. His strategic leadership will further elevate the resort’s distinguished hospitality, driving advancements across dining, accommodations, and guest engagement. With a proven track record in optimizing financial performance, strengthening brand positioning, and curating world-class hospitality experiences, he is well-positioned to enhance the resort’s legacy as one of Miami’s most sought-after destinations.
Javakhia’s distinguished career spans several international luxury brands, including The Ritz-Carlton, Le Méridien, Hyatt, and M Management. Beginning his journey as a Front Desk Agent, he quickly rose through the ranks, holding multiple Food & Beverage leadership roles before advancing to Director of Operations and ultimately General Manager.
In his most recent role as General Manager of The Ritz-Carlton, Doha, Javakhia led the property to unprecedented success, securing multiple prestigious accolades, including Condé Nast Traveler’s #1 Hotel in the Middle East (2023, 2024) and #2 Hotel Globally (2024), as well as Travel + Leisure’s #1 City Hotel in the Middle East & North Africa (2024) and #3 City Hotel in the World. Under his leadership, the hotel achieved the highest market share in its history and set record-breaking benchmarks in employee engagement (98%) and guest satisfaction (89.3%), positioning it among the top-performing properties in The Ritz-Carlton’s global portfolio.
“I am honored to join The St. Regis Bal Harbour Resort, an iconic destination that embodies timeless elegance and impeccable service,” said Carlo Javakhia, General Manager. “This resort has long been a symbol of luxury, and I look forward to working alongside this exceptional team to continue delivering unforgettable experiences for our guests.”
A seasoned leader with expertise in turnarounds, brand development, and luxury service, Javakhia holds an MBA from the University of Manchester, a Master’s in International Hospitality & Tourism Leadership from the University of Wales, and certifications in Food Service Management from Cornell University. His passion for fine dining and beverage excellence is further underscored by his WSET Level 3 Award in Wines from the Wine & Spirit Education Trust.
Nestled between the Atlantic Ocean and the iconic Bal Harbour Shops, The St. Regis Bal Harbour Resort is an exclusive oceanfront sanctuary just north of Miami Beach. The resort features 213 elegantly appointed guest rooms, each offering breathtaking ocean views, along with signature dining experiences, a Forbes Five-Star spa, and direct access to pristine white-sand beaches. Following a $65 million enhancement in 2020, it continues to redefine luxury in South Florida.
