WhatsApp Marketing For Hotels: The Only Guide You Need!With 2 billion users, WhatsApp has emerged as a popular and powerful messaging app, for personal and business use. All, businesses, including the hospitality industry, are using this app to communicate with their audiences. WhatsApp Marketing for hotels has emerged as a major marketing channel for hoteliers. But what is the reason for the...

Hotel Revenue Management: Overview and Basic ConceptsHotel Revenue Management is crucial for any hospitality business. Without sufficient revenue, any business will not be able to cover its costs, and will not be able to gain profits. The hospitality industry is even more competitive, with low margins. Hence, hotel revenue management is an essential part of any hotel. Hotel revenue management involves...

Ancillary Services In Hotels: A Revenue-Generating Machine The Hospitality Industry is among the most competitive industries in the world. With so many hotels located in different locations, and offering so many amenities, properties have to compete with each other every day, or rather, every moment. Hotels generally offer two types of services - the main service and the ancillary services in hotels....

We recently encountered a couple guest in our hotel who does have a habit to find out some issues of hotel and request OTA to process a refund. We did gave refund twice to him to avoid online review. Please find the detail as below: We received a booking from the guest from Agoda.com, guest was a couple and the booking was for 2 nights. The first night everything was fine but the next night lady...

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