Tuesday, June 17, 2025
Air Canada Dominates 2025 Skytrax World Airline Awards with Multiple Honors
Air Canada continues to solidify its reputation as a leader in the airline industry, being named the Best Airline in North America at the 2025 Skytrax World Airline Awards. The prestigious awards, presented at the Paris Air Show, are based on customer satisfaction surveys conducted with approximately 22 million global travelers, underscoring Air Canada’s commitment to excellence.
For the second consecutive year, Air Canada’s Toronto Signature Suite earned recognition as the World’s Best Business Class Lounge Dining, reflecting the airline’s exceptional efforts in delivering a premium experience to its travelers. Furthermore, Air Canada’s flight attendants were honored as Best Cabin Crew in Canada and North America, highlighting the airline’s consistent dedication to customer service excellence.
Additional Prestigious Awards
Air Canada’s achievements at the Skytrax World Airline Awards extend beyond the primary accolades. The airline also received recognition in several categories, including:
- Best Low-Cost Airline for its Rouge subsidiary, which emphasizes affordability without compromising quality.
- Most Family-Friendly Airline in North America, showcasing its commitment to creating a family-friendly travel environment.
- Best Premium Economy Class Onboard Catering in North America, ensuring a memorable dining experience for its premium economy passengers.
- Best Business Class Onboard Catering in North America, further underlining its premium services.
- Best Business Class Lounge in North America, demonstrating Air Canada’s leadership in creating luxurious spaces for its travelers.
These awards celebrate Air Canada’s leadership in enhancing various aspects of the travel experience, all voted for by customers, which further exemplifies the airline’s commitment to providing outstanding service and customer satisfaction.
Continued Commitment to Excellence
Air Canada’s recent product and service upgrades have played a significant role in the airline’s success at the Skytrax Awards. The introduction of fast, free Wi-Fi onboard, a revised app with more functionalities, and complimentary in-flight snacks and beverages all contribute to the seamless experience offered to passengers. Additionally, Air Canada has expanded its award-winning in-flight entertainment system, offering more content for travelers to enjoy during their flights.
The airline has also made significant upgrades to its lounges, offering travelers more comfort and luxury with new and refurbished facilities. Streamlined airport processes have further enhanced the overall customer experience, ensuring smoother transitions for passengers from check-in to boarding.
Furthermore, Air Canada has made strides in intermodal travel options, allowing passengers to book all their travel needs on one ticket. This convenient approach aligns with the airline’s dedication to simplifying the travel experience, making it easier for passengers to plan their journeys.
“We are tremendously proud that Air Canada has been named the Best Airline in North America at the 2025 Skytrax World Airline Awards. I thank our customers, the people who know our products and services best, for voting for us and for their loyalty in choosing to fly with Air Canada. I congratulate our 40,000 global employees, who are the true winners of this award, and I thank them for their professionalism in taking care of our customers and transporting them safely with glowing-hearted hospitality. I am pleased but not surprised to see their work elevating the customer experience recognized on a global stage,” said Michael Rousseau, President and Chief Executive Officer at Air Canada.
“In North America, we are Canada’s flag carrier competing successfully against the world’s largest and best airlines, which makes this award very significant. But while today we are celebrating, we are not letting up. Our commitment is to rise even higher – through new products, services, and delivering with care and class, positive customer experiences as we share the best of Canada with the entire world – to keep earning our customers’ loyalty far into the future.”
“We are also very proud of the awards given our cabin crews as Best Cabin Crew in Canada and North America. These recognize the efforts our crews make every day to treat our customers with care and class.”
Other Notable Recognitions
Air Canada’s consistent excellence has been recognized across the globe, including receiving the Five Star Global Airline Award at the Airline Passenger Experience Association (APEX) 2025 Awards. The airline was also honored as the World’s Leading Airline to North America at the World Travel Awards, along with securing Gold as the Best International Airline at the Travvy Awards.
These accolades reflect Air Canada’s unwavering commitment to providing exceptional service and leadership in the airline industry, ensuring its position as a world-class carrier. With a strong focus on customer experience, service enhancements, and innovation, Air Canada continues to set new standards in the travel industry.
